TQUKE0320_3864 - Support Desk Analyst

German is must

1. Serve as an escalation point for user support tickets
2. Previous knowledge working with Service NOW
3. Able to prioritize tasks and communicate updates
4. Create and maintain documentation for IT procedure/practices
5. Update and/or create knowledge articles
6. Manage Windows PCs and mobile devices
7. Configure and setup laptops for new users
8. Troubleshoot both hardware and software issues
9. Collaborate with internal IT on deploying network equipment
10. Assist in the installation of firewall, switches, and access points
11. Must have a basic to intermediate level experience working with networks.
12. Able to physically connect devices, and trace issues from user endpoint to Demarc.
13. Must know basic networking concepts, such as
14. Protocols: DNS, DHCP, TCP/IP, NTP
15. Purpose of firewall, switch, access point
16. Intermediate level understanding of network topology
17. Able to troubleshoot network issues to identify the root cause
18. Must have 2 - 3 years of Office/Microsoft 365 experience, working with
19. Outlook, Word, Excel, PowerPoint
20. OneDrive & SharePoint
21. Intune, Exchange Online
22. Must be able to take lead or initiative in working issues through resolution.
23. Contact vendors or work with other departments/group to facilitate a fix
24. Provide timely updates to all parties involved

Additional details:

1. Assist in the installation of the firewall, switches, and access points
2. Must have basic to intermediate level experience working with networks.
3. Able to physically connect devices, and trace issues from user endpoint to Demarc.
4. Must know basic networking concepts, such as
5. Protocols: DNS, DHCP, TCP/IP, NTP
6. Purpose of firewall, switch, access point
7. Intermediate level understanding of network topology
8. Able to troubleshoot network issues to identify the root cause
9. Collaborate with internal IT on deploying network equipment