Reference: TQIND2425_007
Job title: Dynamics 365 CRM Specialist
Location: India
Job Purpose:
TESTQ Technologies is an IT services and solutions company whose offerings span over a variety of industry sectors with strong technical, domain, and process expertise helping clients grow their businesses and decrease operational costs on a continuous basis in an ever-changing business environment.
This opportunity is for a futuristic role. While we are not actively hiring for this position at the moment, we are seeking to build a pipeline of talented individuals for future opportunities. This opportunity is in the solution design and development arena for Dynamics 365 CRM Specialist who will play a major role with the technical design and development of company’s technical offerings.
Job Description (Main Duties and Responsibilities):
- Implement and customize Microsoft Dynamics 365 CRM (Sales, Customer Service, Marketing, and Field Service modules) to meet business requirements.
- Develop and maintain Power Apps applications and solutions for enhancing business workflows.
- Create and optimize queries using FetchXML for Dynamics 365 to pull relevant data and improve user experience.
- Integrate Power Automate to automate business processes and improve efficiency across platforms.
- Configure and deploy Dynamics 365 CE solutions, including business process flows, workflows, and entity relationships.
- Work closely with internal teams to map out business processes and translate them into Dynamics 365 solutions that drive operational efficiency.
- Leverage Microsoft Dataverse to integrate and manage data across Dynamics 365 applications.
- Design and implement data transformation solutions using SQL Server Integration Services (SSIS).
- Provide reporting and analytics through Power BI, ensuring data is leveraged for business decision-making.
- Work with Azure Services for cloud-based solutions and scalability to enhance the CRM platform’s capabilities.
- Ensure the smooth integration of Microsoft Azure cloud services for better performance and support of CRM solutions.
- Support end-users with troubleshooting, training, and resolving technical issues related to Dynamics 365.
- Collaborate with cross-functional teams to implement business processes and automation that improve customer engagement and satisfaction.
- Maintain and upgrade Dynamics 365, ensuring system security, backup, and integrity of data.
Key Skills, Qualifications and Experience Needed [The candidate must demonstrate these in all stages of assessment]:
- Bachelor’s degree or higher in a related field.
- Microsoft Dynamics 365 certification.
- Experience with .Net development for custom integrations or extensions.
- Knowledge of SSRS (SQL Server Reporting Services) for custom reporting.
- Familiarity with Agile project management practices.
- Solid knowledge of FetchXML for querying and reporting within Dynamics 365.
- Experience in automating workflows using Power Automate to streamline business processes.
- Strong understanding of Business Process Management (BPM) within the Dynamics 365 environment.
- Proficiency in SQL Server and using SSIS for data integration and transformation.
- Familiarity with Microsoft Azure cloud services, especially in relation to Dynamics 365 integration and deployment.
- Experience with Power BI for creating and maintaining dashboards and reports based on Dynamics 365 data.
- Understanding of Microsoft Dataverse for data management across the Microsoft ecosystem.
- Experience with Dynamics 365 CE (Customer Engagement) modules, including customizations and configurations.
- Strong problem-solving skills, with the ability to troubleshoot technical issues related to Dynamics 365 CRM solutions.
