Core Skill: Service Desk Dutch, Deskside, Endpoint Mgmt-Deskside ,Asset Mgmt Services(Hardware),Asset Mgmt Services(Service Now),Citrix Server_WP, Citrix Xen Deskside, Citrix XenApp, Active Directory, Laptop Imaging, Office 365, AD Azure
Key Responsibilities:
- Handling the voice calls, chat and emails in English and Dutch
- Ensuring all customer contact with Service Desk is precisely recorded throughout the lifecycle of tickets
- Requests are fulfilled at first call or dispatched timely to appropriate fulfilment parties
- Respond to customer inquiries, feedback, and compliments
- Use Remote Desktop tool to assist the end users as required
- To diagnose and resolve software and hardware incidents, including operating systems related incidents.
- To install and configure new IT software
- Ability of multi-tasking and operate under pressure
- Other Service Desk related tasks
Requirements
- Good telephone manner, good communication skills and positive attitude.
- Candidates should be open to work in shifts environment
- At least 2 years work experience in Technical Help desk/Service desk
- Proficiency in spoken and written English and Dutch
- Flexibility to work on shift schedules (weekend)
- Strong problem solving and analytical skills
- Experience with MS Office/Windows 10/11 software.
- Experience in troubleshooting of Desktop, Laptop, Printer, Internet Browser, Network connectivity, MS-Office, VPN client, Active Directory.
