Reference: TQIND2425_035
Job title: ServiceNow Developer
Location: India
Job Purpose:
TESTQ Technologies is an IT services and solutions company whose offerings span over a variety of industry sectors with strong technical, domain, and process expertise helping clients grow their businesses and decrease operational costs on a continuous basis in an ever-changing business environment.
This opportunity is for a futuristic role. While we are not actively hiring for this position at the moment, we are seeking to build a pipeline of talented individuals for future opportunities. This opportunity is in the solution design and development arena for ServiceNow Developer who will play a major role with the technical design and development of company’s technical offerings.
Job Description (Main Duties and Responsibilities):
- Develop, customize, and maintain applications on the ServiceNow Platform using Glide API, ServiceNow Business Rules, Script Includes, and other platform features.
- Design and implement ServiceNow ITSM processes, including Incident, Problem, and Change Management, to streamline IT operations.
- Configure and manage the Configuration Management Database (CMDB) to support asset and configuration management processes.
- Build and manage Service Catalog items and workflows to provide end users with intuitive self-service capabilities.
- Develop and maintain Scoped Applications and integrations with third-party systems using ServiceNow MID Server, LDAP, and SSO.
- Implement and support ServiceNow ITOM solutions, including Event Management, Discovery, and Orchestration.
- Develop and configure ServiceNow Automated Test Framework (ATF) to ensure the quality and reliability of customizations.
- Create and maintain Access Control Rules (ACL) to enforce security and data access policies.
- Implement Virtual Agent and chatbot solutions to enhance end-user experience and automate routine tasks.
- Configure and manage Software Asset Management (SAM), Governance, Risk, and Compliance (GRC), and Application Portfolio Management (APM) modules.
- Build and manage Data Import and Transform Maps for data migration and synchronization.
- Troubleshoot, optimize, and enhance system performance and functionality, ensuring the platform meets business needs.
- Collaborate with cross-functional teams to gather requirements and deliver scalable, high-quality solutions.
Key Skills, Qualifications and Experience Needed [The candidate must demonstrate these in all stages of assessment]:
- Proficiency in ServiceNow Platform development, including hands-on experience with Glide API, Business Rules, and Scoped Applications.
- Strong knowledge of ServiceNow ITSM, ITOM, Service Catalog, and CMDB.
- Experience with ServiceNow Orchestration, Automated Test Framework (ATF), and Virtual Agent development.
- Expertise in managing integrations with third-party systems using ServiceNow MID Server, LDAP, and SSO.
- In-depth understanding of ServiceNow Governance, Risk, and Compliance (GRC) and Software Asset Management (SAM) modules.
- Proficiency in XML, Script, and other related technologies for platform development and configuration.
- Experience with Data Import and Transform Maps for migrating and synchronizing data.
- Knowledge of ServiceNow Access Control Rules (ACL) to secure the platform and enforce data governance.
- Strong analytical, problem-solving, and debugging skills to identify and resolve platform issues.
- Excellent communication and collaboration skills to work effectively with stakeholders and technical teams.
- ServiceNow Certified Application Developer (CAD) or similar certifications.
- Experience with ServiceNow Application Portfolio Management (APM) and ServiceNow Performance Analytics.
- Familiarity with Agile development practices and tools.
- Proven ability to manage multiple projects and deliverables simultaneously.
