Reference: TQIND2425_036
Job title: ServiceNow Administrator
Location: India
Job Purpose:
TESTQ Technologies is an IT services and solutions company whose offerings span over a variety of industry sectors with strong technical, domain, and process expertise helping clients grow their businesses and decrease operational costs on a continuous basis in an ever-changing business environment.
This opportunity is for a futuristic role. While we are not actively hiring for this position at the moment, we are seeking to build a pipeline of talented individuals for future opportunities. This opportunity is in the solution design and development arena for ServiceNow Administrator who will play a major role with the technical design and development of company’s technical offerings.
Job Description (Main Duties and Responsibilities):
- Configure, maintain, and enhance the ServiceNow Platform, ensuring optimal performance and availability.
- Administer and support ServiceNow ITSM modules, including Incident, Problem, and Change Management.
- Manage and configure the ServiceNow CMDB (Configuration Management Database) to ensure accurate asset and configuration data.
- Implement and support ServiceNow IT Operations Management (ITOM) and Service Catalog solutions.
- Configure and maintain ServiceNow ITBM, SecOps, and other modules as required.
- Set up and manage ServiceNow User and Group Management, including roles, permissions, and Access Control.
- Develop and maintain workflows using ServiceNow Workflow and Flow Designer to automate business processes.
- Configure forms, fields, and user interfaces using UI Policies and UI Actions for an intuitive user experience.
- Manage and configure ServiceNow MID Server for integrations with external systems.
- Use ServiceNow Automated Test Framework (ATF) to validate configurations and ensure platform quality.
- Perform Scoped Applications configuration and customization to meet unique business requirements.
- Handle LDAP and SSO integrations to streamline user authentication and enhance security.
- Troubleshoot and resolve platform issues, ensuring minimal downtime and optimal functionality.
- Document platform configurations, workflows, and administrative procedures for reference and compliance.
Key Skills, Qualifications and Experience Needed [The candidate must demonstrate these in all stages of assessment]:
- Proficiency in ServiceNow Platform administration, including Instance Configuration and module management.
- Hands-on experience with ServiceNow ITSM, ITOM, Service Catalog, and CMDB.
- Strong knowledge of ServiceNow Workflow and Flow Designer for process automation.
- Expertise in User and Group Management, Access Control, and platform security best practices.
- Experience with JSON/XML, ServiceNow Form and Field Configuration, and UI customization.
- Ability to configure and maintain MID Server for integrations.
- Familiarity with ServiceNow Automated Test Framework (ATF) to ensure system quality.
- Strong analytical and problem-solving skills to troubleshoot and resolve platform issues.
- Excellent communication and collaboration skills to work with stakeholders and technical teams.
- ServiceNow Certified System Administrator (CSA) or equivalent certifications.
- Experience with ServiceNow ITBM, SecOps, and Scoped Applications.
- Knowledge of Agile practices and development methodologies.
- Familiarity with performance monitoring and optimization for ServiceNow instances.
