Reference: TQIND2425_037
Job title: ServiceNow Consultant
Location: India
Job Purpose:
TESTQ Technologies is an IT services and solutions company whose offerings span over a variety of industry sectors with strong technical, domain, and process expertise helping clients grow their businesses and decrease operational costs on a continuous basis in an ever-changing business environment.
This opportunity is for a futuristic role. While we are not actively hiring for this position at the moment, we are seeking to build a pipeline of talented individuals for future opportunities. This opportunity is in the solution design and development arena for ServiceNow Consultant who will play a major role with the technical design and development of company’s technical offerings.
Job Description (Main Duties and Responsibilities):
- Design, configure, and implement ServiceNow ITSM modules (Incident, Problem, Change Management).
- Administer and optimize the ServiceNow CMDB (Configuration Management Database).
- Configure ServiceNow Service Portal and Service Catalog to enhance user experience and service delivery.
- Develop and implement Business Rules and Client Scripts to automate business processes.
- Utilize ServiceNow Workflow and Flow Designer to streamline operations and enhance workflows.
- Implement Access Control Rules (ACL) to ensure security and access management.
- Lead ServiceNow Integration Hub configurations to integrate external systems with ServiceNow.
- Configure and manage MID Server for communication with on-premise applications.
- Oversee Data Import, Transform Maps, and ensure accurate Discovery and Asset Management processes.
- Implement and manage ServiceNow GRC (Governance, Risk, and Compliance) solutions.
- Oversee Vendor Risk Management and integrate automated compliance tracking.
- Manage Security Operations (SecOps), ensuring timely incident resolution and system security.
- Implement Software Asset Management (SAM) for effective software lifecycle management.
- Provide ongoing support for Change and Release Management, ensuring smooth system updates and new implementations.
- Contribute to ServiceNow Project and Portfolio Management (PPM) initiatives and ensure alignment with business objectives.
Key Skills, Qualifications and Experience Needed [The candidate must demonstrate these in all stages of assessment]:
- Extensive experience with ServiceNow platform including ITSM, CMDB, Service Portal, and Service Catalog.
- Strong expertise in ServiceNow business rules, client scripts, workflow design, and flow designer.
- Proven experience in ServiceNow integrations, using Integration Hub, MID Server, and LDAP/SSO.
- Hands-on experience with ServiceNow Security Operations (SecOps), Asset Management (SAM), and Governance, Risk & Compliance (GRC).
- Proficiency in ServiceNow reporting and dashboards, and Automated Test Framework (ATF).
- Strong understanding of ServiceNow Orchestration, Mobile App Customization, and Multi-instance Architecture.
- Experience with Project and Portfolio Management (PPM), Application Portfolio Management (APM), and Vendor Risk Management.
- ServiceNow certification (CSA, CIS, or equivalent) is highly preferred.
