Reference: TQIND2425_039
Job title: ServiceNow Project Manager
Location: India
Job Purpose:
TESTQ Technologies is an IT services and solutions company whose offerings span over a variety of industry sectors with strong technical, domain, and process expertise helping clients grow their businesses and decrease operational costs on a continuous basis in an ever-changing business environment.
This opportunity is for a futuristic role. While we are not actively hiring for this position at the moment, we are seeking to build a pipeline of talented individuals for future opportunities. This opportunity is in the solution design and development arena for Project Manager who will play a major role with the technical design and development of company’s technical offerings.
Job Description (Main Duties and Responsibilities):
- Lead and manage the implementation of ServiceNow ITSM modules, including Incident, Problem, Change Management, and others.
- Oversee the ServiceNow CMDB implementation, ensuring proper configuration and alignment with business needs.
- Drive the successful execution of ServiceNow Governance and Compliance initiatives to ensure alignment with industry regulations and best practices.
- Ensure proper governance procedures are followed throughout the project lifecycle.
- Manage Go-Live and Hypercare phases, ensuring a smooth transition to production and the availability of necessary resources and support during the post-launch phase.
- Coordinate with stakeholders and technical teams to resolve issues during the Hypercare period.
- Oversee the ServiceNow Security Management to ensure that security measures are effectively integrated within the platform and compliance is maintained throughout the project.
- Ensure that ServiceNow Contract and SLA management processes are established, monitored, and adhered to, ensuring that project deliverables meet agreed-upon SLAs.
- Oversee the ServiceNow Compliance and Audit Management to ensure proper documentation and compliance with project requirements and industry standards.
- Manage audit processes to maintain ongoing compliance with regulations.
- Oversee the ServiceNow Compliance and Audit Management to ensure proper documentation and compliance with project requirements and industry standards.
- Manage audit processes to maintain ongoing compliance with regulations.
Key Skills, Qualifications and Experience Needed [The candidate must demonstrate these in all stages of assessment]:
- Proven experience as a ServiceNow Project Manager, managing end-to-end implementations of ServiceNow ITSM, CMDB, and other modules.
- Strong knowledge and experience with ServiceNow Governance and Compliance, Security Management, and Audit Management processes.
- Expertise in managing Go-Live and Hypercare phases to ensure smooth deployment and issue resolution.
- Experience with ServiceNow Budgeting and Cost Management, ensuring effective financial control and cost optimization throughout the project.
- Strong understanding of ServiceNow Contract and SLA Management processes to ensure project deliverables align with agreed terms.
- Familiarity with managing Compliance and Audit processes to maintain industry and regulatory standards.
- Proven experience in stakeholder management, with strong communication and interpersonal skills.
- Ability to lead and motivate cross-functional teams, ensuring alignment with project goals and timelines.
- Experience in managing multiple projects concurrently while ensuring on-time delivery.
- PMP, ITIL, or other relevant certifications preferred.
- ServiceNow Certifications, such as Certified Implementation Specialist (CIS), highly desirable.
