Reference: TQIND2425_041
Job title: ServiceNow Implementation Specialist
Location: India
Job Purpose:
TESTQ Technologies is an IT services and solutions company whose offerings span over a variety of industry sectors with strong technical, domain, and process expertise helping clients grow their businesses and decrease operational costs on a continuous basis in an ever-changing business environment.
This opportunity is for a futuristic role. While we are not actively hiring for this position at the moment, we are seeking to build a pipeline of talented individuals for future opportunities. This opportunity is in the solution design and development arena for ServiceNow Implementation Specialist who will play a major role with the technical design and development of company’s technical offerings.
Job Description (Main Duties and Responsibilities):
- Implement, configure, and customize ServiceNow ITSM, CMDB, Service Catalog, and Service Portal to align with business needs.
- Design, develop, and automate workflows using ServiceNow Workflow and Flow Designer to optimize business processes.
- Manage ServiceNow Integration Hub for seamless data exchange between ServiceNow and third-party applications.
- Configure and maintain ServiceNow MID Server to enable secure integrations and automation.
- Develop and maintain ServiceNow Reporting and Dashboards to provide real-time insights and analytics.
- Utilize Performance Analytics to monitor system performance and improve operational efficiency.
- Implement and support ServiceNow Project Portfolio Management (PPM) and Application Portfolio Management (APM) for strategic decision-making.
- Manage ServiceNow Data Import and Transform Maps to ensure accurate data migration and integration.
- Conduct Automated Test Framework (ATF) testing to validate system changes before deployment.
- Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
- Work closely with stakeholders to provide best practices and recommendations for optimizing ServiceNow functionalities.
- Maintain project documentation using Confluence and track implementation progress using JIRA.
- Utilize SQL for database management, data analysis, and reporting needs.
Key Skills, Qualifications and Experience Needed [The candidate must demonstrate these in all stages of assessment]:
- Extensive experience in ServiceNow ITSM, CMDB, Service Catalog, and Workflow and Flow Designer.
- Strong knowledge of ServiceNow Integration Hub, MID Server, and Data Import & Transform Maps for integrations.
- Experience in designing ServiceNow Reporting and Dashboards with Performance Analytics.
- Hands-on experience with ServiceNow PPM and APM for project and application management.
- Familiarity with Automated Test Framework (ATF) for testing ServiceNow implementations.
- Proficiency in JIRA (Project Management) and Confluence (Documentation).
- Strong understanding of SQL for database queries and data management.
- Excellent problem-solving and analytical skills with attention to detail.
- Ability to work independently and collaborate with cross-functional teams.
- Strong communication and stakeholder management skills.
