SVS - Customer Experience

Solution Validation Services (SVS) is an organization within Customer Experience (CX) focused on validating complex customer-specific networks and helping them accelerate adoption of new technologies and solutions.

Our team has expertise across the breadth of the Customer product portfolio and a wide array of technology verticals including SP, Enterprise and DC, also covering new technology areas like SD-WAN, SDA, ACI, NFV etc. With our state-of-the-art lab facilities including high end traffic generators emulating the customer network, we help our customers to rapidly adopt to meet the ever-changing business requirements.

Building industry recognition for quality and redefining our clients' network deployment experience while giving an exciting environment to both learn and grow new skills.


Your Impact:

· Domain Expertise: Lead validation for customer design, platforms, software, and MoP for upgrades/downgrades.

· Test Development: Define test requirements and cases with customers.

· Lab Setup: Emulate customer networks in labs using traffic generators.

· Automation & Testing: Develop automated tests with ROBOT framework, perform tests, and report findings.

· Issue Resolution: Collaborate on troubleshooting and issue resolution.

· Standards Compliance: Ensure SVS standards and enhance automation in deliveries.

· Business Development: Drive discussions on opportunities and renewals for SVS growth.


Minimum qualifications:

around 3 yrs experience level

· Certification: Minimum CCNP-level knowledge, preferably in Enterprise.

· Technical Expertise: Deep knowledge of at least one technology area such as SDA, SD-WAN, or Routing & Switching (R&S); experience with DC, ACI, or SP is a plus.

· Consultancy Skills: Strong customer consultancy skills with experience in effective communication and stakeholder interactions.


Preferred qualifications:

· Certification: CCIE certification highly desired, with a preference for CCIE Enterprise.

· Network Experience: Experience in building and deploying networks.

· Testing & Tools: Experience in network testing/validation and traffic generator tools (e.g., Ixia or Spirent).

· Scripting & Automation: Strong scripting skills in Robot/Python or other languages; knowledge of Ansible/Terraform is a plus.

· Project Methodologies: Familiarity with both waterfall and Agile project delivery methodologies.

· Project Management: Project management skills are advantageous.

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