Consulting Engineer 3 - 3 to 5 Yrs
• Drives technology design, implementation, execution and/or optimization for customer projects/accounts.
•Works with customers to plan, design, configure and/or diagnose Client’s suite of products, services and solutions to accelerate customer outcomes
•Assists customers with integration and implementation of tools, systems and service assurance
•Supports presale activities and translate business requirements into solution design
•Builds customer simulations in test labs to resolve/validate complex problems and compatibility issues
•Creates and delivers customer collateral, portals, documentation and knowledge transfer
•Aligns technical deliverables to customer business outcomes
•Drives customer technology transitions, influencing solution architectures and services
•Complies with and supports company policies and processes and utilizes relevant tools to effectively execute the role and support Professional Services’ strategies and goals
Role Specific Responsibilities:
• Works with customers along with appropriate internal and external resources (e.g. Client account teams, partners) on the strategy/deployment/optimization of Client services and solutions
• Takes responsibility of task/project implementation for assigned customer engagements
• Captures and contributes to new implementation techniques and methodologies utilized in customer delivery and shares lessons learned with the broader team
• Creates and reviews project deliverables e.g. Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans
• Builds and/or leverage test environments as required to resolve complex problems and compatibility issues
• Leverages software skills and tools to configure, deploy and/or troubleshoot Client products and solutions. Contributes in the development of digital intellectual capital (e.g. scripts, digital signatures).
• Acts as an initial focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of major customer problems across an appropriate range of technologies.
Scope:
• Collaborates with other Consulting Engineers in appropriate technology domains to ensure optimal use of resources to meet customer needs
• Typically interacts with individual contributors, managers, and customers
• Provides input to Sales team on technology solutions for customers
Complexity:
• Works on moderately complex problems and considers relative value of several alternative solutions to potential issues before confirming a final decision as to the path forward
Expertise:
· Tech degree or equivalent plus 5+ years of related experience in professional environment.
· Knowledge of customer verticals/ industry.
· Working experience and knowledge in Routing and Switching protocols.
· Comprehensive understanding of all TCP/IP protocols.
· Understanding of Network Design Principles and Enterprise Network Architectures.
· Ability to clearly communicate technical solutions to peers/customers including writing technical documents like HLD, LLD, Network Migration Plans.
· Ability to solve network issues and work through challenging situations and handling customers.
· Ability to conduct training and one-to-one mentoring concerning routing and switching technology.
· Experience in other Enterprise solutions (SDA, DNAC and/or SDWAN) desired.
· Certification in Cisco technologies is a plus (CCIE preferred).
· Knowledge of other networking technologies and scripting is a plus.
· Having additional language (French) is preferable.
· Availability to travel within EMEA (Europe, Middle East, Africa) is a requirement.
Project Specific
•Skills & Competencies
· Deliver Planning, Design, Implementation & Optimization Services to client's major accounts.
· Demonstrate though leadership in solving customer pain points and achieving their business outcomes.
· Developing migration strategies and/or participate in network migrations projects.
· Perform analysis and diagnosis of complex network designs.
· Identify & document design/architecture best practices for Client Services adoption.
· Provide consultative, proactive and/or reactive support for Client Business Critical Services.
· Act as a trusted advisor and building business long-term relationship with customers.
· Guide other consultants and engineers, resolving challenges and ensuring customer success.
· Identify skills and business shortfalls and establishes program to address them.
· Become a part of delivery team and collaborate closely with project stakeholders.
• Language Requirements:
English – Fluent & French (nice to have)