Role Overview:
We are seeking a highly skilled and experienced Business Analyst to join our services transformation team. The ideal candidate will play a pivotal role in bridging business needs with technical solutions, focusing on the integration of customer-facing applications with SAP and other systems.
Key Responsibilities:
- Collaborate with business stakeholders to understand and document current processes and integration needs between customer-facing application and SAP.
- Facilitate workshops, interviews, and walkthroughs to gather detailed requirements and validate solutions.
- Translate business requirements into clear and actionable epics and user stories for development teams.
- Analyse and map end-to-end business processes, identifying integration points and data flows.
- Maintain traceability of requirements throughout the project lifecycle.
- Work closely with architects and developers to understand and validate API specifications and ensure alignment with business goals.
- Support UAT planning and execution by defining test scenarios and acceptance criteria.
- Act as a liaison between business users and technical teams to ensure seamless communication and delivery.
Required Skills & Experience:
- Experience as a Business Analyst in enterprise environments.
- Excellent communication, stakeholder management, and documentation skills.
- Proficiency in tools like Azure DevOps, Confluence, and process modelling
- Experience working in Agile environments (SAFe) with hands-on experience in writing epics and user stories
Good to have
- Exposure to customer-facing SaaS applications using APIs with SAP, Microsoft Dynamics 365, DocuSign, Azure Entra, and other enterprise systems.
Domain - Utilities
