Reference: TQ2324_3132_434
Vacancy: 1
Job title: IT Support Technician
Location: Leicester
Job Purpose:
TESTQ Technologies is an IT services and solutions company whose offerings spans over variety of industry sectors with strong technical, domain and process expertise helping clients grow their businesses and decrease operational costs on continuous basis in an ever-changing business environment.
This opportunity is in the solution design and development arena for IT Support Technician who will play a major role in the technical design and development of the company’s technical offerings. The position is based at our Leicester office with occasional assignments at client locations.
Job Description (Main Duties and Responsibilities):
- Provide first- and second-line technical support to staff via phone, email, or in person.
- Diagnose and resolve hardware, software, and networking issues on desktops, laptops, mobile devices, and printers.
- Install, configure, and maintain computer systems, applications, and peripherals.
- Set up new users' accounts, profiles, and hardware as per company standards.
- Maintain records of issues and solutions using a helpdesk/ticketing system.
- Monitor IT systems and respond to alerts or system failures proactively.
- Perform routine maintenance tasks such as system updates, backups, and virus scans.
- Support the deployment of new IT equipment, software upgrades, and rollouts.
- Escalate unresolved issues to higher-level IT support or third-party vendors as needed.
- Ensure adherence to IT security protocols and data protection policies.
Key Skills, Qualifications and Experience Needed [The candidate must demonstrate these in all stages of assessment]
- Strong understanding of Microsoft Windows, Office 365, and basic networking concepts.
- Knowledge of hardware troubleshooting (PCs, laptops, printers, etc.).
- Familiarity with ticketing/helpdesk systems (e.g., ServiceNow, Freshdesk, Jira).
- Basic understanding of Active Directory, user/group permissions, and network shares.
- Excellent problem-solving and diagnostic skills.
- Clear verbal and written communication skills.
- Strong customer service orientation and interpersonal skills.
- Ability to work under pressure and prioritize multiple tasks.
- 1–3 years of experience in a technical support or IT helpdesk role.
- Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation are a plus.
- Knowledge of Networking Fundamentals like TCP/IP, DNS, DHCP, VPNs, firewalls, routers, and switches.
- TeamViewer, AnyDesk, LogMeIn, RDP, or Chrome Remote Desktop.
- Basic knowledge of AWS, Azure, or Google Cloud troubleshooting.
- Using tools like Intune, SCCM, or Jamf for device deployment and management.
- Jira, ServiceNow, Zendesk, or Freshservice for managing incidents and requests.
- Familiarity with remote access tools (e.g., TeamViewer, AnyDesk, Remote Desktop).
- Awareness of cybersecurity best practices and endpoint protection tools.
Other Key skills:
- Good analytical and Problem-solving skills
- Good communication skills
- A thorough approach and Self starter
- Focus on quality and delivery
- Working together in teams
- Leadership and effective decision making
- Flexible Attitude
Qualifications: Bachelor's degree or above in the UK or Equivalent.
Salary: GBP 33000 to 45000 per annum
Published Date: 1st July 2025
Closing Date: 30th July 2025
Evaluation: CV Review, Technical Test, Personal and Technical Interview and References
Job Type: Full-time, Permanent [Part time and Fixed Term option is available] *
