15+ years of strong E2E Program Management experience required
Able to drive the programme to delivery and meet the scope, quality, time, and budget.
Experience in managing CRM programs
Relevant experience organizing multiple teams delivering on software/product development initiatives required. Agile lifecycle
Successful track record of managing complex development programs to deliver technical solutions and achieve business results.
Positively impacting the customer experience.
Proven ability to develop effective, matrixed, cross-organization relationships, collaborating and communicating across business and technology stakeholders, and multiple geographies
Strong technical acumen and strong voice of the customer across the program delivery lifecycle.
Good knowledge of project management process, project management software tools, templates, and management techniques
Experience with different software development methodologies, including the agile development methodology, such as Scrum
Success in developing program/project level artifacts to support a major software implementation program with concurrent releases
Key competency requirements:
Proven leadership skills; self-motivated and a self-starter with a “Can-do” attitude
Someone extremely strong, they must be able to lead and manage complex stakeholders who have diverse views. They must be able to drive the programme to delivery and meet the scope, quality, time, and budget. They also must be experienced in CRM/Back Office alignment, which is a prerequisite.
