TQUKE0640_4473 - Service Desk Specialist - Thai

5-8 Years

·      Candidate must have knowledge on Thai (Primary) and English Language, 5+ Years of experience with good communication in Thai (Primary) and English Language and technical skills on windows desktop platform.

·      Responding to client support requests and contacting User to find out the nature of the problem.

·      Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops.

·      Escalating software and other application issues to the subject teams.

·      Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely.

·      OS/ Office/ basic system application/Anti-Virus client support.

·      Outlook, browser, Printer/scanner installation, configuration and troubleshooting on client system.

·      Strong experience & Knowledge of ITIL Process.

·      Strong experience & Knowledge of MIM.

Additional

• Installed, modified, and made minor repairs to computer hardware and software systems.
• Understood VPN configuration and mobile device security protocols to ensure data protection.
• Fielded support calls, chat, email, and other communication from users with inquiries regarding software programming, connectivity, Password Resets, Outlook issue, printing, and similar concerns.
• Consulted with users to determine steps and procedures taken to identify and resolve the problem.
• Managed user accounts, groups, and permissions within Active Directory to ensure secure access and efficient operations.
• Performed on-site IT support tasks like hardware repairs, equipment installation, and cabling Applied knowledge of computer software, hardware, and procedures to solve problems.

Sound Knowledge of AD, O365, MS-Office, Software hardware Installation, basic Network Support.

Strong technical Background with Excellent Communication Skills.