Help manage and run applications used by Customer employees.
Consolidation and migration of multiple instances of an application into one single application, through means of analysis, impact assessment and communication
Adhere to processes and procedures to on-board new applications.
Responsible for new license request approvals and downgrading of unused licenses
Implementation and documentation of processes regarding enterprise licensing, license upgrades and downgrades.
Ensuring adequate support avenues are provided to Customer employees.
Creation and management of the support SharePoint site regarding the application.
Supporting Webex spaces to answer stakeholder questions and set up required follow up meetings for all new application requests.
Examines current business procedures and recommends new ones.
Document operational and support process updates.
Implement Governance best practices.
Project Management skills, organization, planning and project lifecycle
Proficient with PPT creation and confident presenting to all levels of organization – concise message, value add, tell a story.
Serving as a liaison and connecting everyone and engaging with dependent teams
Vendor Management
Stakeholder engagement
Follow Agile methodologies.
Communication skills – resolution management
Assist with contract renewals analysis
Excellent communication skills and organizational skill are a must
