Job Description:
Required Skills & Qualifications:
- 7+ years of experience in ServiceNow development and architecture.
- Proven expertise in ServiceNow integrations (REST, SOAP, JDBC, IntegrationHub).
- Strong knowledge of Performance Analytics, Reporting, and Data Visualization.
- Experience with ServiceNow performance tuning and instance optimization.
- Familiarity with Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes.
- Experience in setting up governance models and processes for citizen development.
- Excellent communication, leadership, and mentoring skills.
- Hands-on experience in doing research and POC e.g. Translation, Mobile capabilities, extending platform for Global audience (access, governance, controlling customizations etc.
Platform Leadership & Development
- Lead end-to-end technical design and implementation of Platform capabilities
- Architect and implement complex integrations using REST/SOAP APIs, JDBC, MID Servers, Integration Hub, and Transform Maps.
- Oversee development best practices, code reviews, and ensure adherence to ServiceNow development standards.
Performance Analytics & Data-Driven Decision Making
- Guide the team in leveraging Performance Analytics to build actionable dashboards and KPIs.
- Analyse platform usage and performance data to drive data-informed decisions.
- Collaborate with business stakeholders to define meaningful metrics and ensure alignment with strategic goals.
Platform Optimization & Tuning
- Conduct performance tuning of the ServiceNow platform including script optimization, query tuning, and instance health checks.
- Proactively identify and resolve performance bottlenecks and scalability issues.
Citizen Developer Enablement
- Assist in enhancing processes, governance and tools to support low-code/no-code development while maintaining platform integrity and security.
- Mentor and support citizen developers in building compliant and efficient applications.
Collaboration & Stakeholder Engagement
- Work closely with architects, business analysts, and project managers to translate business requirements into technical solutions.
- Act as a technical advisor and escalation point for complex issues.
