Shift timings: UK Shift
Skills ITSM, ITOM, ITAM, HRSD
- Mandatory skills required: ITSM, ITAM, ITOM
- 8+ years of hands-on experience with ServiceNow, including architecture, design, and development.
- Proven experience in ITSM, ITAM, ITOM Discovery & Service Mapping, HRSD, Facilities Management, Portals, Workspaces and Complex Integrations.
Technical Skills
- Proficiency in JavaScript, Glide API, Flow Designer, Integration Hub, and MID Server setup/configurations.
- Deep understanding of CMDB architecture, CSDM framework and related processes.
- Experience with ServiceNow Automated Test Framework (ATF) and Performance Analytics is a plus.
- Strong expertise in Portal and Workspace customization using AngularJS and ServiceNow UI Framework.
Soft Skills
- Excellent communication, presentation, and documentation skills.
- Ability to work collaboratively within agile teams.
- Strong problem-solving skills and attention to detail.
Certifications (Good to Have)
- ServiceNow Certified System Administrator (CSA)
- Certified Implementation Specialist (CIS) in ITSM, ITOM, HRSD
- Certified Technical Architect (CTA)
- Agile or Scrum certifications (e.g., Certified ScrumMaster, ITIL)
