As tier 1 support for HR Technology applications the postholder will support the users of the SAP SuccessFactors system by monitoring the case management tool jira and answering calls related to system and data issues
Liaising with HR and the business to resolve data issues
Data loads audits and data corrections where required
Monitor and manage the central organisational structure within SuccessFactors in relation to Departments Division and Business Units
Monitoring and fixing issues in relation to the integrations with payroll
Developing and maintaining documentation on product features user guides and training materials for end users
Provide SuccessFactors training and regular Office Hour calls for users in the central HR Service Centre and local Office Managers
Operational system support for annual processes managed within SuccessFactors such as Performance Talent and Compensation
Job Description
Experience of supporting HRIS systems preferably SuccessFactors Employee Central module
Experience of testing or data input into an HR system
Familiarity of payroll processing
Familiarity with HR data and processes
Worked in an HR department for at least 2 years
A good attention to detail and methodical in their approach
Selfmotivated and able to work under limited supervision
Ability to maintain confidentiality and exercise a high level of discretion
Proficiency in MS Excel to the level of data cleansing analysis formatting vlookups and pivot tables
