TQUSI0010_4572 - ServiceNow ITOM, CMDB Developer

Key Responsibilities:

• Design, implement, and maintain the end-to-end ServiceNow CMDB to ensure data accuracy, completeness, and compliance.
• Define and enforce CI class structures, relationships, and data models.
• Configure and optimize ServiceNow Discovery and Service Mapping to ensure accurate CI population.
• Troubleshoot discovery issues and improve coverage and accuracy.
• Integrate CMDB with external data sources using APIs, MID Servers, and ETL tools.
• Monitor and improve CMDB health using dashboards and reports.
• Collaborate with stakeholders to define CMDB governance policies and procedures.
• Ensure alignment with ITIL and Configuration Management best practices.
• Work closely with Incident, Problem, Change, and Asset Management teams.
• Provide technical leadership and mentoring to junior team members.
• Develop and maintain CMDB reports, dashboards, and documentation.
• Present CMDB health and compliance metrics to leadership.
• Candidate should also have experience in other ITOM modules such as Event Management, and Cloud Insights.

Required Skills & Qualifications:

• 5–8 years of hands-on experience with ServiceNow ITOM, specifically CMDB, Discovery, and Service Mapping.
• Good to have experience in event management and Cloud insight.
• Strong understanding of IT infrastructure (servers, networks, applications, cloud).
• Proficiency in scripting (JavaScript, Glide), data modeling, and integrations.
• Experience with MID Servers, APIs, and integration tools.
• Familiarity with ITIL v3/v4 framework and Configuration Management processes.
• Excellent problem-solving, communication, and stakeholder management skills.
• ServiceNow Certified System Administrator (CSA) and CMDB/Discovery certifications preferred.