TQUSI0020_4609 - ITSM+Integration

Key Responsibilities

• Design, implement, and maintain ITSM processes (Incident, Problem, Change, Asset, CMDB, Request Fulfillment, Knowledge Management).
• Collaborate with internal teams to gather integration requirements and ensure alignment with ITIL best practices.
• Support upgrades, enhancements, and maintenance of ITSM platforms and associated integrations.
• Monitor integration performance, troubleshoot failures, and optimize for reliability and speed.
• Develop and maintain documentation, integration architecture diagrams, and knowledge articles.
• Participate in governance activities and ensure compliance with enterprise policies and standards.