Creates, compiles, utilizes feedback to improve documentation and delivers Technical Documentation to clients with the required standards.
Perform writing tasks for complex technical documents, such as user manuals, installation manuals, help documents, and tutorials.
Requires effective planning, scheduling, researching, and writing skills.
Interviews business analysts, programmers, engineers, developers, and other technical personnel.
Reads previous documentation and design notes and uses computer-based training or company technical products to gather and research technical information for use in more complex documentation.
Skills and Knowledge:
Familiar with API and Software Development Kit concepts
Thorough knowledge of information mapping concepts
Skill in investigation and analysis
Skill in preparation of written material
Proficient with the following software:
DITA & Astoria
Microsoft (Word, Excel, PowerPoint, Visio)
Adobe (Acrobat Professional, Robohelp)
Jira, SharePoint
Skill in business communication and training
Skill in evaluation of documentation
Skill in production and quality control
Skill in publishing system operation
Skill in understanding and focusing on the clients’ needs, establishing credibility and building relationships with clients
Skill in editing writing for punctuation, syntax, and grammar
Ability to communicate effectively verbally and in writing
Ability to establish and maintain effective working relationships with employees, clients, and public
Knowledge on Bitbucket
Required (Payments Knowledge):
XCT: Processing of Domestic and Cross Border Payments based on SWIFT (SWIFT ISO20022, CBPR+, EBA EURO1/STEP1, CHAPS, TARGET2)
