· 10-14 years of experience in Pega and 8-10 years of experience in Pega CDH
· The candidates will act as a CDH SME for Pega Platform perspective preferably in banking and financial services.
· Pega CSSA Certification and Pega Decisioning Consultant
· Experience in Pega CDH 8.X or higher versions and NBAD framework.
· Proven track record of delivering hyper-personalized solutions using NBA strategies across inbound and outbound channels in both batch and real-time mode
· Hands-on experience with Pega CDH components like ADM, DSM, Value Finder, Customer Profiler, etc.
· Proficiency in SQL, JSON, real-time decisioning, and object-oriented programming principles.
· Translate business requirements into decisioning logic, including Next-Best-Action (NBA) strategies, engagement policies, and offer flows.
· Design and configure core decisioning logic using Pega CDH, including rules, propositions, treatments, and decision data flows.
· Provide thought leadership and technical guidance to teams on Pega decisioning best practices.
· Lead the development and configuration of Adaptive Decision Manager (ADM) , interaction history , decision strategy management and other Pega CDH components
· Ensure seamless integration of decisioning frameworks with enterprise systems like CRM and data lakes.
· Conduct peer reviews and manage quality assurance processes for decisioning logic.
· Collaborate with data scientists to analyse customer interactions and optimize adaptive models.
· Manage the end-to-end delivery of Pega CDH solutions in Agile environments.
· Create post-implementation support documentation and resolve production defects.
· Monitor application performance to ensure scalability and efficiency.
· Implement governance standards for architecture, data privacy, and security compliance.
· Mentor and lead a team of Pega NBA Designers or developers.
· Coordinate tasks such as proposition builds, customer data flow updates, and interaction updates.
· Good understanding and experience in Client Server applications, Digital applications, and Business Functions
· Designing and implementing REST API, Kafka and FTP based integrations
· Strong analytical skills with the ability to summarize data into actionable insights.
· Excellent communication skills to interact with both technical and non-technical stakeholders.
· Designing in alignment with Clients Business objective
Good to have skills:
· Pega Lead system architect.
· Knowledge in externalisation of Cassandra , KAFKA, Elastic search
· Familiarity with DevOps practices such as CI/CD pipelines for deployment automation.
· Knowledge of emerging trends in marketing automation and hyper-personalization.