Job Type: Contract
Work Mode: Onsite (Client)
Essential Duties and Responsibilities
- Oversee and coordinate onboarding/offboarding activities with IT teams and Business units to ensure timely execution.
- Collaborate with HR and hire managers to confirm orientation schedules and key details.
- Respond to and resolve employee boarding requests promptly.
- Deliver ‘white glove’ support to new and departing employees. Ensure they receive world-class support from the IT team throughout the onboarding/offboarding process.
- Prepare and deploy devices to new hires. Collect and wipe equipment upon departure.
- Assist new hires with first login, MFA, password changes, access to work resources such as applications, data, fileshares, print services, network resources, and more.
- Tailor onboarding based on department needs and help drive ongoing technical support and processes.
- Occasionally setup and maintain company meeting spaces and technology, such as Teams rooms, projectors, large screen monitors, and more.
- Provide direct hardware support to employees, with guided support from Tier 2 Team.
- Maintain physical hardware of laptops, desktops, and other end user devices.
- Maintain operating systems on end user devices, including patch updates when needed.
- Recommend process improvements to boost efficiency and consistency.
- Interact with MDM solutions to onboard / offboard personal and corporate devices.
- Interact with MDM and inventory solutions to remotely configure applications, policies, or endpoints.
- Supports the day-to-day operation of secure endpoint devices, including removal of malicious software.
- Help with procurement and deployment of mobile devices.
- Participates in IT meetings and project meetings.
Knowledge / Skills / Abilities
· Knowledge of computer operating systems, specifically Microsoft Windows 10/11 and MacOS 12.
· Experience with endpoint security and management software. Preferred, not needed.
· Familiar with modern device management solutions, specifically Microsoft Endpoint Manager / InTune. Preferred, not needed.
· Understanding of PC hardware and ability to troubleshoot devices from varying vendors (DELL, Lenovo, HP).
· Able to understand and interpret privacy regulations in various regions, including Europe, North America, and Australia.
· Experience in coordinating onboarding and offboarding tasks as well as adhering to processes and software implementation.
· Highly focused, initiative-taking, and methodical when responding to incidents with strong attention to details.
· Excellent listening and verbal communications skills with the ability to interact professionally within a diverse community.
· Excellent written communication skills with the ability to adapt to the intended audience.
· Proficient in conveying technical information in a way that is easy to understand.
· Ability to communicate clearly in English and German.
· Meticulous and have time management skills.
Required Experience/Ability
· Technical certifications such as A+, Networking+, Microsoft Technical Associate, etc. or equivalent experience.
· Entry level degree or diploma in Information Systems or related field or study
· In lieu of a degree, a completed apprenticeship, and 12 months of later experience in the IT field.
· 2+ years of supporting users and applications within a Microsoft environment.
· 2+ years in customer support role.
· 2 to 4 yrs supporting printers and general office technology.
· 2 to 4 yrs experience with IT Service Management Tools.
Interview rounds : 1 internal (Virtual) & 1 with Customer (Onsite at customers office)