TQUSI0140_4789 - ServiceNow HRSD Reporting & Analytics

Job Description:-

Key Responsibilities:

• Create and maintain scheduled and ad hoc reports in ServiceNow using Performance Analytics, Report Designer, and other ServiceNow tools.
• Build real-time dashboards, KPIs, SLAs, and visualizations across HRSD modules.
• Analyze HRSD data to identify trends, bottlenecks, and anomalies in service performance.
• Provide insights and recommendations to improve service delivery and process compliance.
• Collaborate with HRSD process owners, business leads, and ServiceNow admins for reporting requirements.
• Present findings and executive dashboards in a clear, actionable manner.
• Align reporting structures with ServiceNow data model changes, security, and governance.
• Share setup and knowledge with the existing team for future enhancements.

Required Qualifications:

• Bachelor’s in Information Systems, Computer Science, Data Analytics, or related field.
• 4 years of strong hands-on experience with ServiceNow reporting tools & Performance Analytics.
• Solid knowledge of HRSD processes and modules.
• Proficiency in Report Designer, PA widgets, and dashboard configurations.
• Experience with large datasets, KPIs, and data visualization.
• Advanced Excel skills; familiarity with Power BI / Tableau is a plus.
• Strong communication and stakeholder management skills.

Preferred Qualifications:

• ServiceNow Certified System Administrator or Performance Analytics certification.
• Knowledge of ITIL framework and service delivery concepts.