Job Description –
Senior Platform Architect (Monitoring & Reporting – On-Prem Environment)
Language Requirement: Native-level German (C1 or above) highly preferred for end-customer communication
Role Overview
We are urgently seeking an experienced Senior Platform Architect with proven expertise in Monitoring and Reporting within on-premises environments. The ideal candidate will be responsible for designing, architecting, and aligning monitoring and reporting solutions with complex enterprise customer requirements. This role demands strong technical knowledge of monitoring tools, integration with ITSM systems, and comprehensive understanding of frameworks such as IT4IT and ITSM.
Key Responsibilities
- Lead the architecture, design, and implementation of monitoring and reporting solutions for large-scale on-premises platforms.
- Evaluate and recommend products & solutions in the monitoring and reporting tooling landscape, ensuring alignment with customer needs.
- Develop and maintain a broad reporting framework covering infrastructure, OS, middleware, COTS applications, and custom/on-demand applications.
- Drive ITSM integration of events (with and without SNMP and REST API inputs) ensuring seamless data flow into incident, change, and problem management workflows.
- Ensure CMDB (Configuration Management Database) integration with monitoring and reporting tools.
- Collaborate with stakeholders to define and optimize reporting requirements across all platform layers.
- Provide thought leadership on frameworks such as IT4IT, ITSM, and industry best practices.
- Act as a trusted advisor to the customer, supporting governance, compliance, and operational efficiency through effective monitoring and reporting solutions.
- Work closely with customer’s technical and business teams, ensuring clear and professional communication (German proficiency highly advantageous).
Required Technical Skills & Experience
- 10+ years of IT experience, with at least 5+ years in Monitoring & Reporting architecture for large on-premises environments.
- Deep expertise in Monitoring & Reporting tools and platforms (e.g., Micro Focus Operations Bridge, BMC TrueSight, IBM Tivoli, Nagios, Zabbix, Splunk, Dynatrace, AppDynamics, or equivalent enterprise tools).
- Strong knowledge of event management, log analytics, performance monitoring, and alert correlation frameworks.
- Hands-on experience with ITSM tool integrations (e.g., ServiceNow, BMC Remedy, HP Service Manager) including event, incident, and CMDB integration.
- Familiarity with SNMP, REST APIs, Syslog, and other standard monitoring interfaces.
- Strong understanding of reporting & analytics frameworks for infrastructure, applications, and services.
- Proven ability to design solutions that ensure end-to-end monitoring coverage across OS, middleware, commercial off-the-shelf (COTS) apps, and on-demand apps.
- Knowledge of frameworks such as IT4IT, ITIL/ITSM and their application in monitoring/reporting contexts.
- Strong solutioning and documentation skills with the ability to translate complex requirements into actionable architectures.
Soft Skills & Other Requirements
- Native-level German (C1 or above) strongly preferred to manage customer-facing interactions, workshops, and documentation.
- Excellent communication, stakeholder management, and presentation skills.
- Ability to work independently while collaborating with global teams.
- Strong problem-solving and analytical mindset.
- Immediate availability is required due to the urgency of the role.
