Experience - 7 To 10 Years
Location- Pune/Mumbai/Hyderabad/Chennai/Bangalore/Noida
Any project-specific Prerequisite skills:- ITSM + VA + Now Assist + Agentic AI
Detailed JD:
- Lead ServiceNow development in implementing solutions for AI Applications Testing
- Implement Now Assist and Conversational AI Virtual Agent to enhance self service and reduce manual workload
- Develop and maintain AI driven observability solutions deriving insights from logs metrics and traces
- Create RESTSOAP API integrations between ServiceNow and external AIML platforms observability tools and enterprise apps
- Design end to end workflows across AI Testing domain to test AI powered applications Conversational Interfaces Agentic workflows Traditional ML models and etc
- Automate data ingestion event correlation and AIdriven resolution workflows
- Ensure adherence to ITIL best practices and enterprise security standards in AIenabled solutions
- Establish governance and transparency for AIdriven decisions
- Continuously enhance ServiceNow performance scalability and automation accuracy to drive ITSM effectiveness
- Qualifications
- 6 years of combined experience in ServiceNow development and object oriented programming Java JavaScript Python
- ServiceNow CSA and CAD certified
- Hands on with AIML models RPA tools and predictive intelligence solutions
- Minimum 4 years of hands on ServiceNow development experience
- Advanced proficiency in JavaScript Glide scripting Business Rules UI policies and ServiceNow APIs python scripting
- Strong knowledge of data structures design patterns performance scalability optimization
- Experience with modern UI frameworks Angular React
- Practical expertise in AIML model integration AI Ops and workflow orchestration with Agentic AI
- Solid understanding of ITIL processes across Incident Change Request and Problem Management
- Familiarity with Cloud platforms Azure AWS and AIML frameworks eg Azure OpenAI
- Proven experience integrating external AI models via RESTSOAP APIs
