TQUSI0348_5083 - ServiceNow Developer – TSM, CSM, Now Assist, PI, Integrations

Location: Pune/Mumbai/Hyderabad/Chennai/Bangalore/Noida 

This position will:

·        Participate in the full lifecycle of Application Management, including system enhancements, support, and maintenance, in adherence to service level agreements

·        Work on incident management activities like incident logging, triage, tracking, and resolution on a severity basis, and problem management activities of root cause analysis and error handling

·        Excellent analytical and communication skills

·        Work independently and as part of a team with colleagues at all levels

·        Prioritize tasks, proactively raise concerns/questions where appropriate for priority or engagement conflict resolution

·        Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise

·        Interact with business stakeholders regularly through meetings, video/teleconferences, and email to understand business processes and business problems

Responsibilities:

• Identify best practices and implement them in engagements

• Create user stories to document requirements

• Review existing user stories to understand requirements and technical architecture documentation for solution

• Support integrations leveraging point-to-point interfaces, Web Services (REST / SOAP), file-based transfers, etc.

• Configure less complex components of the ServiceNow TSM, CSM solution to meet identified business requirements, process guides, and user stories

• Provide configuration options to meet specific requirements identifying respective pros and cons for each option

• Ensure that ServiceNow standard practices are utilized for all configurations and customizations

• Provide insight and expertise into the ServiceNow TSM,CSM,PI, Now assist & Integration configurations and custom application development

Responsibilities:

• Identify best practices and implement them in engagements

• Create user stories to document requirements

• Review existing user stories to understand requirements and technical architecture documentation for solution

• Support integrations leveraging point-to-point interfaces, Web Services (REST / SOAP), file-based transfers, etc.

• Configure less complex components of the ServiceNow TSM, CSM solution to meet identified business requirements, process guides, and user stories

• Provide configuration options to meet specific requirements identifying respective pros and cons for each option

• Ensure that ServiceNow standard practices are utilized for all configurations and customizations

• Provide insight and expertise into the ServiceNow TSM,CSM,PI, Now assist & Integration configurations and custom application development

Qualifications:

• Responsible for unit testing and end-to-end testing of the fix-related defects and/or enhancements through final deployment across sub-production and production environments

Education:

• Bachelor’s degree in Software Engineering, Information Systems, Business, or equivalent

Experience:

• Minimum of 2 years of ServiceNow implementation experience in large complex environments is required, preferably with ServiceNow TSM & CSM

Required Qualifications:

• Experience with designing and developing ServiceNow workflows

• Foundational ServiceNow technical skills - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Performance Analytics, Reporting & Dashboards, email notification, ACL’s, Import Sets, Transform Maps, and Update sets

• Good understanding of ServiceNow architecture and best practices

• Knowledge and experience with JavaScript, JSON, REST, and SOAP

• Knowledge and experience with HR Service Delivery tools and third-party HR applications such as Workday, SAP/SuccessFactors, and Oracle, etc. using Webservices APIs (REST/SOAP)

• Knowledge and support of ServiceNow upgrade process

• Proficient in Agile development and all phases of the Application Development Lifecycle

• Experience with software development support tools (e.g. Jira, Rally, etc.)

• Certified ServiceNow System Administrator (CSA)

Preferred Qualifications:

• ServiceNow Certified Implementation Specialist (any one or more areas, e.g., ITSM, HRSD, CSM, etc.)

• ITIL and DevOps experience and certification

• Master’s degree – MBA / MCA / Master’s in Software Engineering