TQUSI0453_5225 - ServiceNow Architect

Job Type: Permanent

Work Mode: Onsite (Client)

Role 1: ServiceNow Architect – CSM (Chandigarh | Hybrid/Onsite)


Positions: 3

Key Responsibilities

Architecture & Design

  • Lead architecture & high-level design for CSM (Pre-Sales & Post-Sales) modules.
  • Pre-Sales: Lead/Opportunity Management, Onboarding, Entitlements.
  • Post-Sales: Case Mgmt, Knowledge, Contracts/SLM, Field Service, Renewals.
  • Build integrations with CRM platforms such as Salesforce & MS Dynamics.
  • Ensure scalable, compliant, enterprise-ready architecture.

Pre-Sales Enablement

  • Work with sales teams to demonstrate ServiceNow CSM capabilities.
  • Convert business requirements into solution blueprints.
  • Create prototypes, architecture diagrams & effort estimates.

Post-Sales Delivery

  • Oversee CSM implementations with focus on customer experience.
  • Guide teams on workflows, integrations, and data models.
  • Handle technical escalations.

Collaboration & Leadership

  • Work with client architects and technical leads.
  • Mentor junior developers/architects.
  • Contribute to end‑to‑end customer journey design.

Required Qualifications

  • Strong hands-on experience in ServiceNow CSM (Pre‑Sales & Post‑Sales).
  • Expertise in ServiceNow architecture, IntegrationHub, Flow Designer, REST/SOAP.
  • Additional modules like ITSM, ITOM, HRSD, FSM are a plus.

Must-Have Certifications (Any 2)

  • ServiceNow CTA (or equivalent experience)
  • CIS‑CSM
  • ServiceNow CSA
  • Relevant micro‑certifications (CSM, IntegrationHub, APM, etc.)

Other Requirements

  • 8+ years in ServiceNow (client may consider candidates with 5–8 years if skills are strong).
  • At least 3 years in an architecture or senior technical role.
  • Excellent communication & stakeholder management.


🔹 Role 2: ServiceNow Architect – Bangalore (Onsite)


Position: 1

Experience: 10+ years in ServiceNow

Requirement: UAN is mandatory

Responsibilities

  • Lead complex ServiceNow architecture and solutioning.
  • Work closely with technical & functional teams for end‑to‑end delivery.
  • Own customer conversations, requirement gathering, solution design, and quality assurance.
  • Provide best practices and guidance on ServiceNow implementations.


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