Role 1: ServiceNow Architect – CSM (Chandigarh | Hybrid/Onsite)

Positions: 3

Key Responsibilities

Architecture & Design

• Lead architecture & high-level design for CSM (Pre-Sales & Post-Sales) modules.
• Pre-Sales: Lead/Opportunity Management, Onboarding, Entitlements.
• Post-Sales: Case Mgmt, Knowledge, Contracts/SLM, Field Service, Renewals.
• Build integrations with CRM platforms such as Salesforce & MS Dynamics.
• Ensure scalable, compliant, enterprise-ready architecture.

Pre-Sales Enablement

• Work with sales teams to demonstrate ServiceNow CSM capabilities.
• Convert business requirements into solution blueprints.
• Create prototypes, architecture diagrams & effort estimates.

Post-Sales Delivery

• Oversee CSM implementations with focus on customer experience.
• Guide teams on workflows, integrations, and data models.
• Handle technical escalations.

Collaboration & Leadership

• Work with client architects and technical leads.
• Mentor junior developers/architects.
• Contribute to end‑to‑end customer journey design.

Required Qualifications

• Strong hands-on experience in ServiceNow CSM (Pre‑Sales & Post‑Sales).
• Expertise in ServiceNow architecture, IntegrationHub, Flow Designer, REST/SOAP.
• Additional modules like ITSM, ITOM, HRSD, FSM are a plus.

Must-Have Certifications (Any 2)

• ServiceNow CTA (or equivalent experience)
• CIS‑CSM
• ServiceNow CSA
• Relevant micro‑certifications (CSM, IntegrationHub, APM, etc.)

Other Requirements

• 8+ years in ServiceNow (client may consider candidates with 5–8 years if skills are strong).
• At least 3 years in an architecture or senior technical role.
• Excellent communication & stakeholder management.

🔹 Role 2: ServiceNow Architect – Bangalore (Onsite)

Position: 1

Experience: 10+ years in ServiceNow

Requirement: UAN is mandatory

Responsibilities

• Lead complex ServiceNow architecture and solutioning.
• Work closely with technical & functional teams for end‑to‑end delivery.
• Own customer conversations, requirement gathering, solution design, and quality assurance.
• Provide best practices and guidance on ServiceNow implementations.