Job Type: Permanent
Work Mode: Remote
Job Title: ServiceNow ITOM Developer
Exp: 4-6 yrs Relevant
Location: Remote
Duration: 6 months – can be extended
ITOM – CMDB, Discovery, Service Mapping and CSDM
Role Overview
We are looking for a ServiceNow Developer with 4–6 years of experience specializing in IT Operations Management (ITOM) – CMDB, Discovery, Service Mapping and CSDM. The candidate will be responsible for designing, implementing, and maintaining ITOM solutions, ensuring proactive monitoring, automation, and seamless integration across enterprise systems.
Key Responsibilities
· ITOM Development
o Configure and customize ITOM modules (Discovery, Service Mapping, Orchestration, Cloud Management).
o Implement CMDB population and reconciliation strategies.
o Automate workflows for infrastructure and application monitoring.\
· Integration & Automation
o Build integrations with monitoring tools (e.g., Nagios, SolarWinds, SCOM, Zabbix, Dynatrace).
o Develop orchestration workflows for automated remediation.
o Ensure smooth data exchange using REST/SOAP APIs and MID Server.
· Platform Enhancements
o Create custom dashboards and performance analytics for ITOM.
o Maintain and upgrade ServiceNow instances, ensuring compatibility with new releases.
o Apply best practices for coding, testing, and deployment.
· Collaboration & Support
o Work closely with infrastructure, application, and ITSM teams.
o Provide technical guidance during UAT and production rollout.
o Document technical designs, workflows, and integration mappings.
Required Skills & Experience
· 4–6 years of ServiceNow development experience.
· Strong expertise in ITOM modules (Discovery, Service Mapping, CMDB, CSDM).
· Proficiency in JavaScript, Glide API, and ServiceNow scripting.
· Experience with CMDB design, population, and reconciliation.
· Knowledge of monitoring tools and event correlation strategies.
· Familiarity with ITIL processes and alignment with ITOM/ITSM best practices.
· Exposure to Agile/Scrum methodologies.
Preferred Skills
· ServiceNow CSA (Certified System Administrator) or CIS-ITOM (Certified Implementation Specialist – ITOM) certification.
· Experience with cloud integrations (AWS, Azure, GCP).
· Exposure to Performance Analytics and reporting.
· Strong problem-solving and communication skills.