TQUSI0526_5331 - Smart DX Skilled resource

Role- Smart DX Skilled resource

Location - Chennai/Hyderabad/Bangalore/Noida/Pune

Experience- 8+ Years

Key Responsibilities

• Handle P1 / Critical incidents with rapid response and resolution
• Provide L3/L4 production support for Smart DX / Digital Experience platforms
• Perform root cause analysis (RCA) and implement permanent fixes
• Ensure high availability, performance, and reliability of Smart DX solutions
• Work closely with product, engineering, cloud, and operations teams
• Lead incident bridges, customer communications, and status reporting
• Drive automation, monitoring, and proactive issue prevention
• Support release management, deployments, and post-release validation
• Ensure adherence to SLAs, ITSM processes, and compliance standards



Required Skills

• 8+ years of overall IT experience
• Strong experience in Smart DX / Digital Experience platforms
• Hands-on expertise in incident management (P1), problem & change management
• Experience with ITSM tools (ServiceNow preferred)
• Strong understanding of web technologies, APIs, and integrations
• Knowledge of cloud environments (GCP)
• Ability to troubleshoot performance, availability, and security issues

Good to Have

• Experience with ServiceNow Digital Experience / Portal / UX frameworks
• Exposure to monitoring & observability tools
• Knowledge of DevOps, CI/CD pipelines
• Scripting skills (JavaScript / Python)
• Experience working in 24x7 support environments