TQUSI0533_5340 - Senior Specialist - Business Analysis

Responsibilities:

• Elicit, analyse, and document business, functional, and non‑functional requirements for the new telemetry system.
• Conduct detailed as‑is and to‑be process mapping across operational, engineering, and control room functions.
• Document data flows, alarm workflows, device behaviours, and integration touchpoints with systems such as RTS, SCADA, AOC, asset management, and data platforms.
• Develop use cases, user stories, acceptance criteria, and backlog items for the programme’s delivery framework.
• Facilitate workshops, discovery sessions, and playback sessions with diverse stakeholder groups.
• Operations Telemetry Expertise
• Analyse telemetry data behaviours including alarms, polling, protocols, and asset performance indicators.
• Work closely with telemetry engineers, OT architecture, and network controllers to understand existing challenges and optimisation opportunities.
• Support alarm rationalisation, telemetry standards development, and future‑state design.
• Assist in defining device, communications, and data requirements for new telemetry architecture.
• Ensure requirements reflect operational reality across regional sites, treatment works, pumping stations, and network assets.

Stakeholder Engagement

• Build strong relationships with operational teams, control rooms, SCADA teams, OT/IT, project delivery, and external vendors.
• Facilitate clear communication between operational experts and technical solution teams.
• Manage expectations, challenge constructively, and ensure decisions are well‑evidenced and documented.

Programme Support

• Support vendor evaluations, design review sessions, and solution validation.
• Assist with testing planning, including UAT, field validation, and telemetry signal verification.
• Contribute to change impact assessments, training readiness, and transition planning.
• Ensure solutions align strategic objectives, regulatory commitments, and resilience needs.

Skills & Experience Required

Essential

• A minimum of 10 years of relevant work experience required.
• Strong proven experience as a Business Analyst within technical, operational, or OT environments.
• In‑depth experience with Operations Telemetry, SCADA, remote monitoring, sensors, RTUs, PLCs, or data acquisition systems.
• Experience delivering BA work within large-scale system replacements or transformation programmes.

Strong capability in:

• Requirements engineering
• Process modelling (BPMN)
• Data and system flow mapping
• Gap/impact analysis
• Workshop facilitation
• Ability to translate operational needs into clear, actionable system requirements.
• Confidence engaging with engineering teams, field technicians, and operational controllers.
• Excellent communication, documentation, and analytical skills.

Desirable

• Experience in the water sector or other regulated utilities