Job Type: Contract
Work Mode: Hybrid (2 Days from office)
Primary Technical Skills: Strong working knowledge on Hearsay, LinkedIn, Sprinklr (or similar like Hootsuite etc), Workfront (or similar like Trello etc). Strong community management skills across thought leadership social platforms.
Role Overview
We are seeking a Community Manager to oversee Hearsay platform management and Corporate Social Media Page operations This role is operationally critical and focuses on social media governance compliance content workflows reporting and stakeholder coordination across multiple business units
The ideal candidate brings handson experience in enterprise social media operations works comfortably within regulated environments and can manage highvolume content workflows while ensuring platform compliance and reporting accuracy
Key Responsibilities
Hearsay Community Management
Manage endtoend Hearsay operations including RSAM tracking onboardingoffboarding profile connections and ongoing maintenance
Ensure all profiles remain in good standing disclosures cover photos approvals
Own monthly compliance training engagement ticket and KPI reporting including remediation where required
Manage user support via shared mailboxes troubleshooting queries from the sales organization
Conduct 1 -1 trainings and office hours maintain training and elearning materials
Keep Hearsay resources updated on FrontPage intranet platforms
Corporate Page Community Management
Manage endtoend publishing for corporate social channels 1500 posts annually
Coordinate the full approval workflow involving Creative Services Legal DOI OCLeadership and Sprinklr
Maintain and manage multiple content calendars
Lead weekly calendar calls and monthly crossfunctional war rooms
Coordinate daily updates via Microsoft Teams Workfront and email
Content Enablement
Create 50 of social content including corporate leadership and fieldmarketing posts using Canva
Develop and update best practices playbooks and COE training materials to align teams on social strategy
Primary Skills Experience
Experience with Hearsay or similar regulated social platforms
Experience in driving organic growth across social platforms including LinkedIn Instagram and other relevant channels
Familiarity with Sprinklr Workfront Nexus or similar approval tools
Experience working with Canva or similar tools for designing
Experience in enterprise or regulated social media environments
Strong understanding of social media governance compliance and approval workflows
Proven ability to manage highvolume processdriven content operations
Strong stakeholder management and communication skills
Background in financial services regulated industries or large matrix organizations good to have
Soft Skills
Highly organized with strong followthrough
Comfortable working in structured processheavy environments
Confident communicator with the ability to train and enable users
Proactive problem solver with a serviceoriented mindset
Attention to detail in managing posts and processes
Ability to follow established social media processes including approvals and complex
Skills
Mandatory Skills : Google AdWords, Paid Media - Facebook, Paid Media - Instagram, Paid Media - LinkedIN, Paid Media - Twitter