- Support CMDB Strategy Architecture
- Define and maintain the CMDB strategy data model and architecture aligned with banking regulatory and operational requirements
- Design configuration item CI classes attributes and relationships across infrastructure applications cloud and thirdparty services
- Ensure CMDB alignment with ITIL ITSM processes including Incident Change Problem Release and Asset Management
- Enforce Data Quality Governance
- Enforce CMDB governance policies and standards
- Monitor and improve CMDB data quality including completeness accuracy timeliness and consistency
- Implement KPIs and dashboards for CMDB health and compliance
Discovery Integration
- Lead implementation and optimization of automated discovery tools
- Integrate CMDB with upstream and downstream systems
- Validate reconciliation rules and data normalization processes
Risk Compliance Alignment
- Support regulatory and audit requirements eg operational resilience thirdparty risk
- Enable impact analysis dependency mapping and service visibility
- Partner with Risk Compliance and Audit teams to ensure CMDB data supports control testing and evidence requests
Change Service Impact
- Ensure CMDB is a trusted source for change impact analysis and service dependency mapping
- Embed CMDB usage into Change Advisory Board CAB processes
- Support major incident management with accurate service and infrastructure relationships
Leadership Advisory
- Act as a subject matter expert SME for configuration management within the bank
- Mentor junior CMDB analysts or consultants
- Advise senior stakeholders on CMDB maturity roadmap and value realization
Preferred Qualifications
- ITIL Expert or ITIL 4 Managing Professional certification
- CMDB Service Mapping or platformspecific certifications
- Experience with multiregion hybrid cloud banking environments
- Exposure to DevOps or SRE practices in regulated organizations
Key Competencies
- Deep expertise with enterprise CMDB platforms eg ServiceNow or equivalent
Strong understanding of
- IT infrastructure servers networks storage
- Applications and middleware
- Cloud platforms IaaS PaaS SaaS
- Handson experience with discovery reconciliation and data normalization
- ITSM Frameworks
- Strong working knowledge of ITIL v3 or v4 particularly Configuration Change Incident and Asset Management
- Experience aligning CMDB with service mapping and business service models
- Banking Regulatory Awareness
- Understanding of banking operational risk resilience and audit expectations
- Experience supporting audits regulatory reviews and risk assessments using CMDB data
Skills
Mandatory Skills : Service Management Consulting- SIAM, ITSM, Non-ITSM
