TQUSI0796_5724 - Techno Business Analyst

• Act as a Techno Business Analyst supporting Informas Fortify Program application rationalisation and tiering initiative
• Apply ITILITSM frameworks to define service models SLAs and operational standards
• Lead workshops to classify applications into Tier 14 based on business criticality and impact
• Assess revenue impact customer experience operational dependency and PIIregulatory risk
• Define and validate availability targets uptimedowntime thresholds MTTR and incident SLAs
• Map tiering outcomes to RTORPO DR strategies and resilience requirements
• Establish monitoring observability and ing standards aligned to application criticality
• Create and maintain the application tiering model scorecards and documentation
• Collaborate with Informas Service Product and Engineering teams to align on KPIs and governance
• Drive cost optimisation and service efficiency through standardised tiering
• Enable consistent reporting SLA incidents performance trends and continuous improvement

Skills

Mandatory Skills : Business Architecture