Profile: Business Analyst Intermediate
Mandatory Qualifications:
Bachelor/Master degree in Computer Science, Finance, or other relevant field.
Mandatory Experience:
- 3 years of experience in the field of user support or system maintenance.
- Experience in a financial environment, preferably in loans administration (disbursement, repayment, post disbursement events, debt flow, credit and disbursed exposure…).
- Writing requirements,
- Functional analysis
- Testing & SQL
- Skills and competence in English (B2 level or equivalent). Drafting documents (requirement specification, design specification, use cases, test cases) in English.
- French (B2 level or equivalent) is an advantage.
Preferred Qualifications/Experience in:
- Minimum 3, preferably 5 years of experiences in the field of: Knowledge of the Skysparc/OmniFi tool is an advantage. Support end users on day-to-day tasks relating to lending activities.2
- Knowledge of WSS-CLM application is an advantage Knowledge of English (B2 level or equivalent). French (B2 level or equivalent) is an advantage.
- Experience on Testing
- Implementation
- Strategy
- Test plan
Tasks to be performed:
1. Incident Handling, Investigation & Functional/Data Analysis
- Analyse and qualify incidents reported by users or monitoring
- Coordinate resolution with IT teams, vendors, and stakeholders
2. Change Requests, Enhancements & Functional Specification
- Analyse user requests for improvements or corrections
- Perform impact analysis on systems and business processes
- Draft functional specifications (user stories, light BRDs)
- Support implementation follow-up
3. Testing & Functional Validation
- Define and execute test scenarios (UAT, non-regression)
- Support users during testing phases
4. User Support & Functional Guidance
- Provide day-to-day user assistance on system usage and workflows
- Explain business rules, calculations, and system behaviour
5. Data Quality Management & Governance Support
- Coordinate remediation with Data Officers, IT, and business teams
- Contribute to data governance practices and controls
6. Project & Release Support / Coordination
- Contribute to ongoing projects (e.g. CLM upgrade, migrations)
- Perform impact analysis of changes on support activities
7. Request Intake, Prioritisation & Follow-up (Mailbox/Ticket Management)
- Monitor incoming requests and incidents (mailbox / ticketing tools)
- Follow up on outstanding issues and ensure resolution within SLA
8. Documentation & Knowledge Management
- Maintain and update functional documentation and procedures
- Document known issues and solutions (knowledge base)
9. Reporting, Monitoring & Continuous Improvement
- Track support activity (volumes, backlog, resolution time)
- Contribute to process optimisation and automation initiatives
10. Operational Coordination & Meetings
- Participate in support, project, and coordination meetings
- Ensure alignment between IT, business, and support teams
