Job Type: Permanent
Work Mode: Onsite (Client)
Job Details
• Employment Type: Full-Time
• Payroll:Client
• Work Location: Gurgaon
• Work Mode: Work from Office (5 Days a Week)
Roles & Responsibilities
▪ Deliver timely and accurate support to ensure optimal functioning of end-user endpoints (Laptops, VDIs, Thin Clients)
▪ Provide comprehensive L1/L2 assistance including phone support, remote troubleshooting, and desk-side engagement.
▪ Diagnose and resolve complex technical issues involving desktops, laptops, monitors & printers
▪ Execute proper installation, configuration, and maintenance of related tech hardware and software to ensure seamless end user experience
▪ Manage software licenses for the EUC endpoint clients (e.g., endpoint license assignment in M365/Intune; ticketed EUC project tasks only)
▪ Single‑user AD/DNS/DHCP client‑side troubleshooting (e.g., credentials, profile, name resolution on endpoint)
▪ Demonstrate strong attention to detail and effective problem-solving capabilities.
▪ Follow up with users to ensure complete resolution of reported issues.
▪ Adapt quickly to change and continuously learn new tools and technologies.
▪ Work independently, meet deadlines, and manage multiple priorities under pressure.
▪ Exhibit a self-starter mindset with a commitment to continuous improvement and personal development.
▪ Collaborate effectively within a team environment.
▪ Deliver exceptional customer service with strong interpersonal and client -facing skills.
▪ Communicate clearly with users to accurately identify and address the root cause of issues.
▪ Demonstrate excellent verbal and written communication skills in English