Reference: TQ2526_3549_490
Vacancy: 1
Job title: Business systems analyst
Location: Leicester
Job Purpose:
TESTQ Technologies is a leading IT services and solutions provider delivering high-quality digital, data, and enterprise technology solutions across multiple industry sectors. With strong domain expertise and a commitment to operational excellence, we support organisations in maintaining reliable, secure, and efficient IT environments.
We are seeking a proactive and technically skilled Business Systems Analyst to provide first- and second-line technical support to end users across the organisation. The role requires strong troubleshooting abilities, excellent communication skills, and a customer-focused approach to ensure timely resolution of IT issues and seamless user experience.
Job Description (Main Duties and Responsibilities):
- Analyse organisational capabilities, business models, operational processes, customer journeys, and technology ecosystems to identify strategic improvement opportunities.
- Lead enterprise-level business discovery workshops, stakeholder interviews, design-thinking sessions, and value-stream mapping exercises to establish business objectives and transformation roadmaps.
- Translate strategic business goals into detailed functional, non-functional, operational, regulatory, security, integration, and reporting requirements.
- Develop business capability models, operating models, process architectures, domain models, information flows, decision models, and solution blueprints aligned with organisational strategy.
- Perform end-to-end business process analysis using BPMN 2.0, SIPOC, Value Stream Mapping, Event Storming, and Lean process improvement methodologies.
- Produce high-quality Business Requirement Documents (BRDs), Functional Requirement Specifications (FRS), User Stories, Epics, Acceptance Criteria, Process Maps, Use Cases, Decision Tables, Traceability Matrices, and Solution Design Artefacts.
- Facilitate requirements prioritisation using techniques including MoSCoW, Kano Analysis, WSJF, Business Value Scoring, Cost of Delay, and Risk-Based Prioritisation.
- Bridge communication between executive stakeholders, product owners, architects, developers, QA teams, DevOps engineers, cybersecurity specialists, data engineers, vendors, and business users throughout the project lifecycle.
- Support enterprise architecture alignment by analysing application landscapes, technology dependencies, integration points, APIs, middleware services, identity management, cloud infrastructure, and system interoperability.
- Evaluate legacy systems and recommend modernisation strategies through cloud migration, platform rationalisation, automation opportunities, and digital transformation initiatives.
- Identify opportunities for AI, Machine Learning, Intelligent Automation, Robotic Process Automation (RPA), Predictive Analytics, Generative AI, and Decision Intelligence to optimise business operations.
- Conduct impact assessments covering business processes, applications, data structures, organisational change, regulatory obligations, and operational resilience.
- Define data requirements including data dictionaries, conceptual/logical data models, business rules, metadata, master data, reference data, and data governance principles.
- Support solution validation through requirement walkthroughs, design reviews, prototyping sessions, proof-of-concepts, user acceptance testing (UAT), system integration testing (SIT), and business readiness assessments.
- Develop comprehensive test scenarios, business validation scripts, acceptance criteria, traceability documentation, and release readiness assessments.
- Monitor solution adoption through KPI frameworks, business outcome measurement, benefits realisation tracking, user feedback analysis, and continuous improvement initiatives.
- Support change management by developing stakeholder engagement plans, communication strategies, training materials, operating procedures, and knowledge transfer documentation.
- Ensure all proposed solutions align with enterprise governance frameworks, cybersecurity standards, GDPR, accessibility regulations, audit requirements, risk management frameworks, and organisational policies.
- Collaborate with Product Managers and Delivery Teams to refine product backlogs, sprint planning activities, release planning, and continuous delivery pipelines within Agile environments.
- Analyse business intelligence, operational metrics, financial performance indicators, customer behaviour, and process analytics to identify optimisation opportunities.
- Support procurement activities including vendor assessments, solution evaluations, RFP/RFI responses, commercial comparisons, technology due diligence, and implementation recommendations.
- Maintain enterprise repositories containing requirements, business processes, architecture documentation, decision logs, risk registers, dependency matrices, and lessons learned.
- Act as a trusted advisor to senior leadership by providing evidence-based recommendations, strategic insights, investment justifications, and business case development.
- Drive continuous improvement by introducing emerging business analysis practices, digital capabilities, governance enhancements, and enterprise-wide analytical maturity.
Key Skills, Qualifications and Experience Needed [The candidate must demonstrate these in all stages of assessment]
- Bachelor's degree or higher in Business Information Systems, Computer Science, Information Technology, Data Analytics, Engineering, Management Information Systems, Business Administration, or a related discipline (or equivalent professional experience).
- Minimum 5-8 years of experience as a Business Systems Analyst, Business Analyst, Functional Consultant, Product Analyst, Digital Transformation Consultant, or Enterprise Systems Consultant.
- Demonstrable experience delivering enterprise-scale business transformation programmes across multiple business domains.
- Strong experience working within Agile, Scrum, SAFe, Kanban, Hybrid, and Waterfall delivery environments.
- Extensive experience eliciting, analysing, documenting, validating, and managing complex business and system requirements.
- Experience working collaboratively with delivery, engineering, marketing, finance, and customer success teams.
- Ability to manage multiple high-value accounts while maintaining exceptional customer satisfaction.
- Professional sales certifications such as CPSP, NASP, Miller Heiman, Challenger Sales, SPIN Selling, or Sandler Training are advantageous.
Other Key skills:
- Enterprise Business Analysis
- Strategic Systems Thinking
- Business Architecture
- Digital Transformation
- Business Capability Modelling
- Operating Model Design
- Requirements Engineering
- Solution Evaluation
- Business Process Optimisation
- Functional & Non-Functional Analysis
- Data Modelling & Information Architecture
- Enterprise Systems Integration
- API & Interface Analysis
- AI & Intelligent Automation Analysis
- Product Discovery
- Process Mining
- Customer Journey Analysis
- Business Case Development
- Benefits Realisation
- Change Impact Assessment
- Organisational Change Enablement
- Risk & Compliance Management
- Governance & Quality Assurance
- Data-Driven Decision Making
- Critical Thinking
- Commercial Awareness
- Strategic Communication
- Executive Stakeholder Management
- Cross-Functional Collaboration
- Continuous Improvement Mindset
- Innovation Leadership
- Ethical Decision Making
- Adaptability, Integrity, and Professionalism
Qualifications: Bachelor's degree or above in the UK or Equivalent.
Salary: £33,400-£45,000 per annum
Published Date: 03 Aug 2026
Closing Date: 02 Sep 2026
Evaluation: CV Review, Technical Test, Personal and Technical Interview and References
Job Type: Full-time, Permanent [Part time and Fixed Term option is available
