Job Description:
We are looking for an experienced process developer who can quickly assume responsibility for operational support activities, ensure the stability of recently migrated solutions, and help maintain service reliability during a temporary capacity gap within the team. The ideal candidate combines strong technical development expertise with hands-on production support experience and a proactive operational mindset.
Responsibilities
- Provide day-to-day operational support, monitoring, and maintenance of business-critical automation solutions.
- Investigate, troubleshoot, and resolve production incidents, ensuring timely restoration of services and minimal business disruption.
- Perform root cause analysis and implement sustainable fixes to improve automation stability, reliability, and performance.
- Assist with onboarding and migration of automations into the Intelligent Orchestrator (Catalyst) platform.
- Collaborate with Business Analysts, Developers, Platform teams, and business stakeholders to deliver operational improvements and enhancements.
- Maintain technical documentation, support knowledge transfer activities, and contribute to continuous improvement initiatives across the automation landscape.
Requirements
- Proven hands-on experience developing, supporting, and maintaining process automation solutions in production environments.
- Strong Blue Prism development experience is mandatory, including troubleshooting, debugging, deployment, and operational support.
- Experience working with automation orchestration, scheduling, monitoring, and exception management.
- Strong problem-solving skills with the ability to independently investigate and resolve complex technical issues.
- Solid understanding of automation lifecycle management, change management, testing, and release processes.
- Ability to effectively collaborate with both technical and business stakeholders while managing multiple priorities.
