Experience 7 to 11
Responsibilities
- Design the endtoend Infrastructure Access Service covering privileged administrative thirdparty emergency and nonhuman identity access
- Define the overall service architecture across people process technology data and controls
- Create service offerings service catalogue models and customer engagement channels
- Define service ownership models RACI frameworks escalation paths and operational handoffs
- Establish service levels SLOs KPIs and reporting requirements
- Design riskbased access decision models and approval workflows
- Define access patterns for standing timebound justintime emergency vendor and privileged access
- Define how identity entitlement application infrastructure risk and control data are used in access decisions
- Design integration architecture across IAM PAM ITSM CMDB monitoring and workflow platforms
- Define onboarding models metadata requirements operational acceptance criteria and platform onboarding processes
- Embed least privilege auditability monitoring access review and evidence requirements into service design
- Define audit evidence generation storage reporting and traceability processes
- Assess currentstate processes and create transition roadmaps to the target operating model
- Support transitiontorun activities operational readiness support models and knowledge transfer
- Drive continuous improvement and service adoption across enterprise platforms
- To be successful in this role you should have
- Proven Service Architecture and Service Design experience within large enterprise organizations
- Strong experience designing operating models across people process technology and data domains
- Experience defining endtoend workflows including request approval fulfilment monitoring review and revocation processes
- Strong understanding of Service Management principles and operating models
- Experience defining Service Levels SLOs KPIs and operational metrics
- Strong stakeholder management skills across Engineering Operations Security Risk Audit and Service Management teams
- Experience working in regulated and audited environments
- Ability to create scalable standardized and supportable service designs
- Strong process modelling governance and documentation capabilities
- Experience developing transition roadmaps and operational readiness frameworks
- Knowledge of IAM and PAM concepts is desirable
- Experience with RiskBased Access Models and Access Governance
- Understanding of JustinTime Access Zero Standing Privilege ABAC Secrets Management and NonHuman Identities
- Familiarity with Cloud Platforms Kubernetes Database Administration and Infrastructure Administration concepts
- ITIL and TOGAF exposure is advantageous
IMPORTANT NOTE include answers to the following questions
- Describe a service you designed endtoend including operating model and service levels
- What artefacts do you produce for operational readinesstransitiontorun
- Which service KPIs would you propose for an Infrastructure Access Service
Skills
Mandatory Skills : Infra Vulnerability management/Triaging/ Remdiation Advisory / ServiceNow /ITSM /CMDB, Service Management Consulting- SIAM, ITSM, Non-ITSM
