TQUSI0942_5959 - Senior Specialist - Package Implementation

Experience Required: 7+ Years

Mandatory Skill:

• ServiceNow Customer Service Management (CSM)

Key Responsibilities:

• Configure and customize the ServiceNow platform during Agile sprints.
• Partner with Platform Administrators and development teams to implement solutions and enhancements.
• Share technical knowledge, best practices, and platform governance standards with stakeholders.
• Support platform upgrades, deployments, integrations, and ongoing optimization activities.
• Ensure adherence to ServiceNow development and implementation best practices.

Required Experience:

• Minimum 7 years of Technical Consulting experience on the ServiceNow platform.
• Strong hands-on experience implementing and configuring ServiceNow CSM solutions.
• Experience with ServiceNow platform customization, workflows, business rules, integrations, and case management.
• Knowledge of Agile/Scrum delivery methodologies.

Skills

Mandatory Skills : ServiceNow CSM