TQUSI0943_5960 - ServiceNow CSM Process Consultant

Required Experience

• Minimum 5 years of Business Process Consulting experience.
• Proven experience leading ServiceNow process implementation and improvement engagements.
• Strong ability to analyze business challenges and recommend strategies aligned to desired business outcomes.
• Experience working directly with senior stakeholders, sponsors, and business process owners.
• Demonstrated experience working within Agile/Scrum environments.
• Strong understanding of Customer Service Management (CSM) processes and ServiceNow capabilities.

Mandatory Skills:

• ServiceNow Customer Service Management (CSM)
• Business Process Consulting
• Agile Methodology
• ITIL Foundation Certification
• ServiceNow System Administrator Certification
• Now Create Certification
• ServiceNow Product Implementation Certification

Skills

Mandatory Skills : ServiceNow CSM