Experience 7 to 11 years
Responsibilities
- Own the endtoend product strategy roadmap and lifecycle management for IBM MQ ACE ITX ITM and Instana platforms
- Define and maintain multiquarter product roadmaps covering security resilience automation platform currency and customer experience
- Drive platform lifecycle activities including upgrades standardization decommissioning and technical debt management
- Prioritize platform demand using risk customer impact regulatory operational and cost considerations
- Define and enforce platform standards governance controls and reference architectures
- Lead governance forums to manage exceptions improve standardization and accelerate platform adoption
- Maintain service catalogs platform documentation standards and consumption patterns
- Own platform service health availability performance resilience and capacity outcomes
- Define and monitor SLI SLO KPI MTTR incident trends and operational performance metrics
- Lead major incident reviews root cause elimination reliability engineering and operational excellence initiatives
- Ensure Disaster Recovery DR and High Availability HA requirements are defined tested and evidenced
- Convert product roadmaps into prioritized backlogs and delivery plans
- Lead platform upgrades migrations automation initiatives monitoring enhancements and security hardening programs
- Ensure platforms comply with security risk audit and regulatory requirements
- Manage vulnerability remediation certificate lifecycle management access controls and secure platform configurations
- Support audit activities and manage remediation of risk findings
- Act as the primary stakeholder interface for Engineering Architecture Operations Cyber Security and Application teams
- Drive customer onboarding platform adoption and selfservice enablement initiatives
- Manage IBM vendor relationships licensing support escalations and cost optimization activities
- Lead platform standardization and governance decisions across global teams
To be successful in this role you should have
- Strong Product Management or Service Management experience for enterprise middleware messaging integration or observability platforms
- Deep expertise in IBM MQ
- Strong working knowledge of IBM App Connect Enterprise ACE
- Experience with IBM Transformation Extender ITX
- Experience with IBM Tivoli Monitoring ITM andor Instana
- Strong platform lifecycle management experience including upgrades currency programs deprecation strategies and technical debt reduction
- Experience managing platform KPIs SLIs SLOs incident management and service reliability programs
- Strong understanding of Capacity Planning High Availability and Disaster Recovery practices
- Proven stakeholder management experience across engineering security architecture and business teams
- Experience supporting largescale enterprise environments across multiple regions and countries
- Experience managing large IBM MQ estates including
- Multiplatform environments Linux Windows Mainframe
- Upgrade and standardization programs
- Enterprise HADR implementations
- Security controls including mTLS and Certificate Management
- Experience with IBM ACE including
- Integration standards and runtime governance
- Deployment automation
- Environment management
- Performance tuning
- Experience with IBM ITX including
- Map governance
- Version control
- Controlled promotion processes
- Transformation runtime support
- Strong Observability experience with Instana ITM or equivalent tools
- Experience building dashboards monitoring strategies tuning and service health reporting
- Experience working within strict audit compliance and change governance environments
- Familiarity with Hybrid Cloud Containers CICD and Infrastructure as Code
- Experience managing vendor licensing renewals and commercial relationships
- Financial Services experience is highly desirable
Skills
Mandatory Skills : IBM MQ, Practice Management
