Technical Service Manager - SAP Enterprise Cloud Services.
Job Description:
Language : German Speaking, English.
Tasks:
- Ensure customer satisfaction on technical delivery and support
- Execute on ECS portfolio
- Drive ECS innovation portfolio awareness and its implementation
- Support with incident & service request management as needed
- Coordinate impact and risk assessment for change management of planned activities
- Supports the service plan review with the customer and CDM
- Lead operational meetings with the customer, along with CDM
- Plan and execute Capacity Management, Landscape Optimization and other value adding services
- Focus on Problem Management to adopt countermeasures, preventing unexpected downtimes
- Hands-on for critical activities
- Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer
- Supports customer’s Intelligent Enterprise transformation by acting as technical consultant
- Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools
Must have:
- Candidate has > 8 years of operational strong technical SAP experience (SAP Basis, HANA and Infrastructure ) & knows the way around in the SAP culture
- Candidate has a deep understanding of private cloud environment & technologies / parties involved (SAP ECS)
- Candidate is extremely strong in communication in verbal & writing -> Must be Proficient in English and German
